Support Says: Please Do Bug Us — Librato Blog

Support Says: Please Do Bug Us

Michael Tang


What comes to mind when you hear “support”? Endless chat room wait, automated responses, excruciating email exchanges, clueless amateurs wasting your time? We do it differently. Our support team is staffed by experienced engineers, and boosted day-to-day by a rotating support schedule that includes our entire engineering & operations teams.

Support is the frontline to Librato. It’s the team that listens to all types of customer feedback and works across various teams to make sure your message is heard. Now, while we do our best to be proactive, if you do experience a problem, we want you to reach out to us. We can help in various ways, some of which you may not even be aware of.

What can support do for you?

1. Setup & customize your Spaces (dashboards):

If you’re having trouble loading your first metric, creating a Space, or are not sure how to perform a certain function, we can guide you and even get it done for you. Get that data flowing sooner!

2. Create & test alerts:

Are you unsure whether an alert was set up properly, and need confirmation or further testing? We can check your alert and even help test it to make sure it fires as expected.

3. Dissect usage and suggest ways to save money:

Worried if your usage may be running over budget? We can send you a detailed breakdown at the metric level and also suggest potential ways to help you cut costs. We want to make sure you’re getting the most value out of Librato.


4. Build complex composite metric queries:

Composite metrics let you define a new higher-level metric by specifying an arbitrary set of mathematical transformations to perform on a selection of native metrics you're sending us. Alternatively, you can think of it as a way to specify complex queries against your native metrics. Haven’t had time to read into our powerful Composite Metrics Language? Let us know what you’re trying to calculate and we’ll build the Composite Query for you. 

Check out our Knowledge Base, find us in the support chat or email us: When you jump in our support chat room, you’ll be talking to professional engineers who want to help. At Librato, there’s only one level of support: support level awesome.